After-Hours Answering Service for Trades and Field Service

Why most after-hours answering falls short

A traditional answering service takes a message. Someone in a call centre, answering for dozens of businesses, writes down the details and sends them to you. Then someone on your team still has to read it, decide if it is urgent, work out who is on call, and phone them.

Forwarding the line to a tech’s mobile is worse: every call wakes someone, including the ones that could easily wait until morning, and if the forwarding number is out of date, nobody answers at all.

What CallRoster does differently

It knows your roster. Calls route from your live on-call schedule, not a static forwarding number.
It triages. Emergencies go to the on-call tech now. Quotes, scheduling and minor issues are logged for the office.
It protects your margin. It tells callers your after-hours rate and gets a yes before anyone is dispatched.
It protects your crew. Techs are briefed before the caller is put through, and only woken for real emergencies.
It keeps a record. Every call is transcribed and logged, useful when a customer disputes what was said.

How CallRoster handles the call

The AI answers in your company’s name, day or night, and finds out what is wrong, where, and how urgent it is.
It quotes your after-hours rate (if you set one) and asks the caller to accept before anyone is woken up. Callers who decline are logged for the morning.
Emergencies go to whoever is on call right now, from your live roster, swaps included. On Pro, the caller is put straight through: the tech is briefed first, and voicemail never counts as an answer.
No answer? It tries your backup automatically, then logs the call so someone can call back.
Everything is written down: the job details go to your on-call tech by text, and every call is transcribed and logged.

Books straight into your job system

CallRoster creates the job in BigChange, Simpro, Jobber or Trade-Traks, against the right customer and site, so nobody retypes a voicemail in the morning. Not on one of those? Every call can go to email, a Google Sheet or a webhook (for Zapier, Slack and the like) instead.

Who it is for

Trades and field service businesses that offer emergency or after-hours service: plumbers, HVAC companies, electricians, door and dock companies, generator, fire and security, and property maintenance firms.

Pricing

Plans start at $199/month CAD for after-hours answering plus the full on-call roster, with Pro at $399/month adding live patch-through and automatic job creation in your system. No setup fees, no contracts, cancel any time. See plan details.

Every plan starts with a 7-day free trial, no card needed. You can have it answering a test call the same day you sign up.

Frequently asked questions

What is an after-hours answering service?

A service that answers your business line outside office hours so callers reach someone instead of voicemail. CallRoster does this with AI that is connected to your on-call roster, so emergencies reach the right tech immediately.

Will callers know it is AI?

CallRoster answers in your company’s name with a natural voice. Callers care most about being helped quickly, and the AI gets their details and their emergency to a tech in under a couple of minutes.

Can I use it during the day too?

Yes. You can set office hours: during them it answers as your answering service without quoting an after-hours rate, and routine calls are flagged for a call back shortly.

How fast can we be set up?

Same day. Sign up, add your techs and roster, place a test call to your new number, then forward your line when you are happy.

Do I have to sign a contract?

No. Monthly or annual billing, cancel any time, and a 7-day free trial with no card needed.

The after-hours answering service that knows who is on call.