After-Hours Answering Service for HVAC Companies

What an after-hours call looks like

Emergency call · 11:42 PM

CallerOur furnace won’t turn on and it is minus fifteen outside.

CallRosterSorry to hear that. Is anyone at risk, and do you need heat tonight?

CallerYes, we have a newborn in the house.

CallRosterUnderstood. Our after-hours rate applies. Shall I connect you to the on-call technician now?

Tech briefed and connected · work order created · transcript logged

Built for HVAC call volume

HVAC call volume spikes with the weather: the first cold snap brings a wave of no-heat calls at once. CallRoster can take several calls at the same time, and only the true emergencies wake your tech.

You can also play the call yourself: our demo call is a real furnace call recorded on the system.

How CallRoster handles the call

The AI answers in your company’s name, day or night, and finds out what is wrong, where, and how urgent it is.
It quotes your after-hours rate (if you set one) and asks the caller to accept before anyone is woken up. Callers who decline are logged for the morning.
Emergencies go to whoever is on call right now, from your live roster, swaps included. On Pro, the caller is put straight through: the tech is briefed first, and voicemail never counts as an answer.
No answer? It tries your backup automatically, then logs the call so someone can call back.
Everything is written down: the job details go to your on-call tech by text, and every call is transcribed and logged.

Books straight into your job system

CallRoster creates the job in BigChange, Simpro, Jobber or Trade-Traks, against the right customer and site, so nobody retypes a voicemail in the morning. Not on one of those? Every call can go to email, a Google Sheet or a webhook (for Zapier, Slack and the like) instead.

Pricing

Plans start at $199/month CAD for after-hours answering plus the full on-call roster, with Pro at $399/month adding live patch-through and automatic job creation in your system. No setup fees, no contracts, cancel any time. See plan details.

Every plan starts with a 7-day free trial, no card needed. You can have it answering a test call the same day you sign up.

Frequently asked questions

Can it handle a surge of calls on a cold night?

Yes. The AI can take several calls at the same time, so a cold snap does not mean voicemail.

Will it ask about safety?

It treats safety risks, vulnerable occupants and anything blocking operations as emergencies.

Can my techs swap on-call weeks?

Yes. Techs swap shifts by text, the person taking the shift confirms, and call routing updates automatically.

Does it work for commercial HVAC too?

Yes. It recognises existing customers by phone number in your job system and books against the right site.

After-hours answering service for HVAC companies.