Burst pipes and backed-up drains do not wait for business hours. CallRoster answers every call in your company’s name, gets the details, quotes your emergency rate, and puts the caller straight through to your on-call plumber.
CallerWater is coming through the ceiling from the upstairs bathroom.
CallRosterThat sounds urgent. Our after-hours rate applies tonight. Would you like a plumber to come out at that rate?
CallerYes, please.
CallRosterThanks. I have your address. I am connecting you to our on-call plumber now.
Plumbing emergencies are urgent and price-insensitive: the customer with water on the floor calls the first company that answers. Every after-hours call that hits voicemail is a high-value job that goes to a competitor, and often the customer’s future work goes with it.
But not every night call is an emergency. A dripping tap or a quote request should not wake your plumber at 2am. CallRoster tells the difference, so your crew stays willing to be on call.
CallRoster creates the job in BigChange, Simpro, Jobber or Trade-Traks, against the right customer and site, so nobody retypes a voicemail in the morning. Not on one of those? Every call can go to email, a Google Sheet or a webhook (for Zapier, Slack and the like) instead.
Plans start at $199/month CAD for after-hours answering plus the full on-call roster, with Pro at $399/month adding live patch-through and automatic job creation in your system. No setup fees, no contracts, cancel any time. See plan details.
Every plan starts with a 7-day free trial, no card needed. You can have it answering a test call the same day you sign up.
Yes. It judges urgency by impact: active leaks, no water, sewer backups and safety risks go to your on-call plumber; quotes, scheduling and minor issues are logged for the morning.
If you set an after-hours rate, CallRoster tells emergency callers the rate and asks them to accept before anyone is dispatched. If they decline, the call is logged for the office instead.
It detects voicemail rather than counting it as an answer, tries your backup, and if nobody can take it, logs the call and tells the customer someone will call back.
It books into BigChange, Simpro, Jobber and Trade-Traks, or sends the details by email, Google Sheets or webhook.
Dial the demo line and describe a job like a customer would. Give the AI your email at the end and the work order and transcript land in your inbox.
Scan with your phone's camera to dial, or call the number below.
At the end of the call the AI asks for your email, then sends you the work order and transcript.