After-Hours Answering Service for Garage Door and Dock Door Companies

What an after-hours call looks like

Emergency call · 12:20 AM

CallerDock door 4 is stuck open and we can’t secure the building.

CallRosterThat is a security risk, so I will treat it as an emergency. Our after-hours rate applies. Shall I connect you to the on-call technician?

CallerYes.

CallRosterPutting you through now. They will have the site and door details.

Lead tech briefed and connected · helper notified · job logged

Built with a door company

CallRoster grew out of an on-call system built for an Ontario overhead and dock door company, replacing their previous on-call service. It runs their lead and helper rotation, shift swaps by text, rate announcements and the wake-up call to the helper, every night.

How CallRoster handles the call

The AI answers in your company’s name, day or night, and finds out what is wrong, where, and how urgent it is.
It quotes your after-hours rate (if you set one) and asks the caller to accept before anyone is woken up. Callers who decline are logged for the morning.
Emergencies go to whoever is on call right now, from your live roster, swaps included. On Pro, the caller is put straight through: the tech is briefed first, and voicemail never counts as an answer.
No answer? It tries your backup automatically, then logs the call so someone can call back.
Everything is written down: the job details go to your on-call tech by text, and every call is transcribed and logged.

Books straight into your job system

CallRoster creates the job in BigChange, Simpro, Jobber or Trade-Traks, against the right customer and site, so nobody retypes a voicemail in the morning. Not on one of those? Every call can go to email, a Google Sheet or a webhook (for Zapier, Slack and the like) instead.

Pricing

Plans start at $199/month CAD for after-hours answering plus the full on-call roster, with Pro at $399/month adding live patch-through and automatic job creation in your system. No setup fees, no contracts, cancel any time. See plan details.

Every plan starts with a 7-day free trial, no card needed. You can have it answering a test call the same day you sign up.

Frequently asked questions

Can it run a lead and helper rotation?

Yes. Set who is lead and helper each week once and it repeats. Emergencies go to the lead first, then the helper.

Can it handle commercial sites with many doors?

Connected to your job system, it recognises the customer by phone number and confirms the site, so the tech knows exactly where to go.

What counts as an emergency?

Anything blocking operations, a security risk, a safety risk or someone trapped. Routine service and quotes are logged for the office.

After-hours answering for door and dock companies.